At this time I am able to ship within the United States only. All orders are shipped at a flat rate with USPS insurance up to $100.

Customer is responsible for shipping and handling costs.

New York State residencies are subject to NYS sales tax which will be automatically added to orders during checkout.

Q: How long will it take to get my order?

A: Orders will be packed and shipped within 2-3 business days of purchase. An email notification is sent with a tracking number as soon as your item is packaged and ready to ship.

Note: Tracking info may take 1-3 days to appear on the USPS web site.

Q: Can shipping be combined on multiple orders?

A: Regretfully, additional shipping costs for multiple orders placed cannot be refunded. Please check your cart prior to checkout to make sure your order is complete.

Q: What happens if I think my package was lost or stolen?

A: In most cases, packages are simply delayed. If the tracking status says “delivered” but you still haven’t received it, please allow an additional 2-3 days for actual delivery. All orders are insured for $100, so in the event your package is, in fact, missing, please contact me so I can file a claim with USPS and recoup the cost on both our ends.

Please know, Stop, Drop and Knit is NOT responsible for stolen packages.

Q: I provided the incorrect shipping address, now what?

A: The customer assumes responsibility for any mistakes made entering the shipping address. Please ensure you enter the correct shipping address when checking out, as well as in your Paypal account. If you find your address to be incorrect, please e-mail me immediately after checking out so this can be resolved. Once orders have shipped to an incorrect address there is nothing I can do and Stop, Drop and Knit cannot be held responsible. In this case, you can contact USPS with your tracking number in an attempt to intercept the package. No refunds will be granted for packages gone lost or missing due to an incorrect address.

Q: I received the wrong or missing item. Now what?

A: While I’m very thorough when packaging your items, mistakes happen. Please contact me immediately and I will work to correct your order at no additional cost to you.

Refunds & exchanges

I love happy customers and I want you to love your yarn! If you are unhappy with your purchase please get in touch with me via my contact page/email (stopdropandknitpodcast@gmail.com) right away so we can resolve the problem ASAP.

Yarn must be returned in the condition that it was received. I do not honor refunds on yarn that has been would into a ball/cake or appears damaged or soiled in any way.

Buyer is responsible for all return postage costs. Refunds will be granted upon receipt of returned yarn in original condition.

Stop, Drop and Knit endeavors to depict colors as accurately as possible in photographs, but please note that every computer monitor and device displays colors differently.

I am not able to facilitate exchanges at this time.

wholesale

Unfortunately, I am unable to take on wholesale orders.

custom orders

I am not able to create custom orders or reserve skeins.